Shipping & Returns

At Vincent we promise to have your items shipped out within three business days from the date of purchase via Canada Post. We do not ship on weekends and offer free 3-day ground shipping on orders over $200. Orders under $200 will be charged according to Canada Post’s flat rates. 

 

Inventory

If for any reason the product you selected is not be available, we will contact you within 2 business days to notify you of this predicament.We will also contact you if we can only fulfill a portion of your order prior to shipping the available items.

 

Returns

We want you to be happy and totally in love with your new purchase from Vincent. If you are not completely satisfied with your item(s) we will happily return unused, unworn, unwashed with tags still attached up to 14 days after the product was mailed to you. Items that do not meet this standard are non-refundable and will be denied. A full refund will be issued once the items have been received and checked at the store. Items that are outside of the 14 day window will not be accepted.

Items excluded from the return policy are lingerie; swimwear and sale items are non-refundable. This also includes shipping fees. A return authorization (RA) number will be issued and must be clearly included on the outside of the returned package. In order to receive a refund, merchandise must be received at Vincent no later than 10 days after the RA was issued.  Items will not be accepted without an #RA provided by Vincent. 

Vincent is not responsible for return postage and item(s) can be mailed to:

Vincent

444 Preston Street
Ottawa, Ontario
K1S 4N6

For any questions or concerns regarding our shipping and returns process feel free to contact us via email at conactus@shopvincent.com or call us at 613-680-4277.